In Experience Pros Radio Show Jaynie Smith joins Eric and Angel for a lively Q&A on whether businesses are clueless about what their customers REALLY value. Jennifer Owen talks identity theft, and what you can do to prevent it. Kirill Storch asks if robots can run your business better than you, and we finally get down…
Yesterday I was driving behind a produce truck that had an interesting, albeit somewhat disturbing message: “XYZ produce…From Farm to Fork Handled by Professionals.” Now I ask you, do you want your produce handled by professionals? What comes to mind? Did they wash their hands? Is the produce bruised from all the handling? Did they…
What do you know about your competition? Do they know more about you than you know about them? Let’s Answer… It’s one thing to think you are truly better than your competition–most often, this is a subjective evaluation—it’s another thing to be able to prove it. In our work with companies of all sizes,…
How misaligned is your organization and what is it costing you? According to Forbes Insights, “leading companies excel at providing consistent sales messages”; and “three fourths of top-performing organizations have strong alignment between sales and marketing; poorly performing companies notably do not.” Where are you? I have asked hundreds of CEO’s to name what…
2016 Budget ROI – Are you leaving out the most critical investment? Warren Buffet’s buying criteria for stock and/or companies has always been that they have “strong competitive advantage” and “a solid management team”, yet few mid-market companies have any disciplined process in place to ensure they have and maintain leading differentiation. In the last…
Marketing guru, Jay Conrad Levinson once said, “I believe companies should focus solely on competitive advantage and nothing else, for it is the wisest investment a company can make.” I have come to not only believe him but be able to prove his point. This is truly a lost discipline in most businesses today. …
The N.Y. Post recently recounted the woes of Broadway bombs and the reason for their business bruising. Not unlike every business, they need to keep costs under control, know who their target audience is beyond a doubt, and market in the right medium (venue). A stunning fact: 80% of Broadway shows end up with red…
A good metaphor for your business is to think of your salespeople as race car drivers. They know how to drive, take the turns, and avoid crashes (you hope). Yet, every winning driver needs a stellar pit crew. It’s surprising how shortsighted managers forget this fact and wind up handicapping their sales people. You…
Have you lost your “Cadillac” legacy? Recently, Chuck Stevens, CFO of GM was interviewed by the Wall Street Journal. He lamented the lost luxury of Cadillac as “the luxury” vehicle. He declared that at one point it “was the definition of the luxury in the world.” However, he confessed that they “underinvested in the brand…
How Important is Trust as a Buying Factor? It’s critical – especially if your product/service commands a price premium. Companies aren’t likely to pay for anything if they don’t trust the seller. We are all familiar with the adage “trust isn’t given, it’s earned.” So, how can your company quickly prove your trustworthiness? You can…
