The death of Steve Jobs was one of those singular events in the business world – no matter where you were or what industry you’re in, when you heard the news, it had an effect on you. It made you stop and think, and reflect on how much this person had meant to American (and…
I cannot help but continue to write about Netflix and their business decisions – maybe that’s because Netflix keeps making extremely dubious decisions. First, Netflix angered its customers with an out-of-nowhere price hike that was clumsily communicated (and resulted in 1 million customers cancelling their subscriptions). Now, Netflix has decided to split itself up into two companies with…
I’ve never been a big fan of “The King” – and I don’t mean Elvis Presley, I mean the creepy-looking plastic-mask wearing “King” who has appeared in Burger King’s TV ads for the past several years. We’ve written before about how even though Burger King’s creative got a lot of publicity, it didn’t seem to…
America loves sports, right? Then why are so many pro sports teams struggling to sell tickets? According to a recent article in Slate (“Plenty of Good Seats Still Available,” Aug. 4, 2011), Major League Baseball, the NFL, NBA, and NHL have all witnessed declines in attendance during the past three years in a row. Many baseball…
Hewlett-Packard (HP) announced on Thursday, August 18 that it is taking its heavily-touted TouchPad tablet PC offer the market, only 2 months after it was launched, and that it plans to get out of the PC business altogether. (CNNMoney, “HP kills TouchPad, looks to exit PC business,” Aug. 18, 2011) This is a rather shocking, humbling…
Most of us have now become familiar with the popular slogan of ‘too big to fail’. However, have you ever heard the phrase ‘too big to care’? Thankfully Comcast, the nation’s largest cable provider and home internet service provider, provides an exemplary case study in this new and often disheartening phenomenon. The success of Comcast’s…
Americans spend over $13 billion per year getting new tires for their cars, but unlike many other retail fields, Internet research is less important in the decision of which brand to buy. Instead of looking online, most buyers rely on “the tire guy” at the tire store to recommend the right brand and model of…
The fast food industry has a reputation for customer service that is unremarkable at best, sullen at worst. Most fast food cashiers and service staff often seem tired, distracted, indifferent, impatient or even a bit rude – but customers usually don’t mind, because they aren’t there for five-star service, they’re there for a quick, low-cost…
McDonald’s Happy Meals have been a rite of passage for generations of American kids, with fries, burgers, colorful packaging and a special toy inside. But with the growing public debate about childhood obesity and nutrition, and concern that fast food meals are causing costly health problems like diabetes, many parents have been wondering if a…
Not long ago, Netflix was the darling of the movie rental industry, changing the way that people get access to movies through their innovative on-demand streaming service and their distinctive red DVD mailing envelopes. Then on July 13, Netflix suddenly announced that it was raising the prices of its movie rental plans, including a 60%…
